Playa Hotels & Resorts

SAFE ARRIVALS & SAFE DEPARTURES

REDUCED CONTACT ARRIVAL

Protective glass shields protect guest and associate interactions

PERSONAL PROTECTION EQUIPMENT (PPE)

All associates are outfitted with the proper PPE, including face covering and gloves.

HIGH-TOUCH SANITIZATION

All pens, paper, room keys or any other handled materials are disposed or disinfected after each use.

LUGGAGE

Guest luggage is sanitized at arrival and just prior to departure.

TRANSPORTATION

Cars, vans, limousines and golf carts are disinfected frequently during the day and before and after each use.

CONTACTLESS FAREWELL

Express checkout and touchless payment methods are available

SAFE SLEEP

Rest easy in rooms and suites cleaned and sterilized with the most effective anti-viral techniques available. Through our ongoing partnerships with Hyatt and Hilton, along with leading minds in the field of hospitality cleaning and services, we’ve designed robust series of protocols for each guest accommodation type.

DEEP CLEANINGS

Furniture, minibars and décor in each room are cleaned and sanitized daily prior to guest arrival. Scheduled cleanings during the length of a guest’s stay can only be requested by the guest in residence.

PPE

On the occasion that any Playa associate enters the guest’s room or suite, appropriate PPE will be worn.

SAFE SEAL

A safe seal indicates when the room was serviced.

CONTACTLESS CLEANING

Unless requested, strict protocols are in place regarding “no touch” or organization of guests’ belongings.

AMENITIES

Antibacterial gel (hand sanitizer) and disinfectant wipes are included with sealed bathroom amenities. All toiletries are brand-new with each guest and glassware has been replaced with single-use disposable items.

ELECTRONICS

All electronic items including televisions, in-room tablets and remote controls are safely sanitized. Remote controls will be disinfected and placed in a sealed bag

SAFE EATS & SAFE DRINKS

Through partnerships with Hyatt and Hilton, a complete and methodical approach to food & beverage preparation protects our guests while not sacrificing our culinary perfection. All that’s left for you to do is enjoy.

ENHANCED SANITIZATION

Strict sanitization processes are in place at all dining venues and hand sanitizer is available at the entrance

RESERVATIONS

Tables in dining venues are at least six feet apart and call-ahead seating at à la carte venues limits crowds or queues

MARKETS (BUFFET DINING)

Redesigned approach to buffet dining that includes sealed and protective barriers and staff-assisted service

DIGITAL MENUS

Access new digital menus for a true no-touch experience

BARS AND LOUNGES

Surfaces immediately cleaned and sanitized after each service and twice an hour

TAKEOUT

Enhanced takeout service available with sealed containers and disposable wares

ROOM SERVICE

Room service packaging/delivery adheres to new, improved protocols with each safely sealed

SAFE ADVENTURES

As you can see, we’re taking safety precautions seriously, but do you know what else we’re taking seriously? F-u-n! We promise to not only deliver the confidence you need to enjoy a safe, quality vacation, but also, the nonstop excitement and fun you expect.

ENHANCED SANITIZATION

Deep cleaning and disinfection of all public spaces—with an emphasis on high touchpoints—is taking place every hour and a half

SOCIAL DISTANCING

Distance of tables, chairs, sunbeds, etc., are at least six feet apart, family to family

POOLS

Swimming pools and hot tubs are sterilized regularly. Social distance standards will apply to water slides and lazy rivers

KIDS

Kids and teen club equipment is disinfected and sterilized after use or every half hour

SPORTS

All sporting goods and water sport equipment is disinfected and sterilized before and after each use

GYM

Fitness centers are redesigned for social distancing, antibacterial wipes are available and gym equipment is being sanitized routinely

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Tel         : (876) 949 1384

Mobile   : (876) 376 0931  /  778 2347

USA Tel : (646) 807 3226 

Excellence Top Local Producer in Jamaica

 

 

Rising Star Award

Outstanding Sales Performance for 2017

Certified Melia Specialist

Ranked #3 Agency 2017 - Jamaica

Top Sales Agent 2016 – Jamaica

Certified RIU Specialist

Top 5 Sales Agent 2016 – Jamaica

Ranked 6th, Iberostar Jamaica Top Producer 2016 & 2017