Playa Hotels & Resorts
SAFE ARRIVALS & SAFE DEPARTURES
REDUCED CONTACT ARRIVAL
Protective glass shields protect guest and associate interactions
PERSONAL PROTECTION EQUIPMENT (PPE)
All associates are outfitted with the proper PPE, including face covering and gloves.
All pens, paper, room keys or any other handled materials are disposed or disinfected after each use.
Guest luggage is sanitized at arrival and just prior to departure.
Cars, vans, limousines and golf carts are disinfected frequently during the day and before and after each use.
Express checkout and touchless payment methods are available
Rest easy in rooms and suites cleaned and sterilized with the most effective anti-viral techniques available. Through our ongoing partnerships with Hyatt and Hilton, along with leading minds in the field of hospitality cleaning and services, we’ve designed robust series of protocols for each guest accommodation type.
Furniture, minibars and décor in each room are cleaned and sanitized daily prior to guest arrival. Scheduled cleanings during the length of a guest’s stay can only be requested by the guest in residence.
On the occasion that any Playa associate enters the guest’s room or suite, appropriate PPE will be worn.
A safe seal indicates when the room was serviced.
Unless requested, strict protocols are in place regarding “no touch” or organization of guests’ belongings.
Antibacterial gel (hand sanitizer) and disinfectant wipes are included with sealed bathroom amenities. All toiletries are brand-new with each guest and glassware has been replaced with single-use disposable items.
All electronic items including televisions, in-room tablets and remote controls are safely sanitized. Remote controls will be disinfected and placed in a sealed bag
SAFE EATS & SAFE DRINKS
Through partnerships with Hyatt and Hilton, a complete and methodical approach to food & beverage preparation protects our guests while not sacrificing our culinary perfection. All that’s left for you to do is enjoy.
Strict sanitization processes are in place at all dining venues and hand sanitizer is available at the entrance
Tables in dining venues are at least six feet apart and call-ahead seating at à la carte venues limits crowds or queues
MARKETS (BUFFET DINING)
Redesigned approach to buffet dining that includes sealed and protective barriers and staff-assisted service
Access new digital menus for a true no-touch experience
BARS AND LOUNGES
Surfaces immediately cleaned and sanitized after each service and twice an hour
Enhanced takeout service available with sealed containers and disposable wares
Room service packaging/delivery adheres to new, improved protocols with each safely sealed
As you can see, we’re taking safety precautions seriously, but do you know what else we’re taking seriously? F-u-n! We promise to not only deliver the confidence you need to enjoy a safe, quality vacation, but also, the nonstop excitement and fun you expect.
Deep cleaning and disinfection of all public spaces—with an emphasis on high touchpoints—is taking place every hour and a half
Distance of tables, chairs, sunbeds, etc., are at least six feet apart, family to family
Swimming pools and hot tubs are sterilized regularly. Social distance standards will apply to water slides and lazy rivers
Kids and teen club equipment is disinfected and sterilized after use or every half hour
All sporting goods and water sport equipment is disinfected and sterilized before and after each use
Fitness centers are redesigned for social distancing, antibacterial wipes are available and gym equipment is being sanitized routinely